Refund & Returns Policy

At Eloize Organics Glow, we carefully prepare and package every order to ensure that your products arrive safely and in perfect condition.

Because our products are fresh cosmetic products, we do not accept returns or exchanges simply because a customer has changed their mind or ordered the wrong product.

If your order arrives damaged, leaking, defective, or you receive an incorrect product, please contact us within 48 hours of delivery and provide photographs or a video of the product and packaging.

We will review the issue and, where appropriate, offer a replacement or another suitable solution.

Please do not return any product without contacting us first and receiving instructions from our team.

Products that have been opened, used, altered, or contaminated after delivery cannot be returned for hygiene and safety reasons.

This policy currently applies to orders delivered within Indonesia.

For international orders, please contact us directly before placing an order.