Welcome to Eloize Organics Glow — Exclusive Offers on All Sets — Hair Face Body — Glow Like a Diamond
Effective Date: August 2026
Welcome to Eloize Organics Glow (“Eloize Organics Glow”, “we”, “us”, or “our”).
These Terms & Conditions govern your access to and use of our website, https://eloizeorganicsglow.com/ (the “Website”), and your purchase of our cosmetic and personal care products.
By accessing our Website, placing an order, or purchasing our products, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use our Website or place an order.
1. About Eloize Organics Glow
Eloize Organics Glow is a skincare and personal care brand based in Bali, Indonesia.
Our products are cosmetic and personal care products intended for topical and aesthetic use.
Our products are manufactured and/or prepared in accordance with applicable Indonesian requirements, and our cosmetic products are registered/notified with the Indonesian Food and Drug Authority (BPOM), where applicable.
2. Eligibility
Customers must be at least 18 years old to place an order independently.
If you are under 18, you may use our Website or purchase our products only with the involvement and consent of a parent or legal guardian.
By placing an order, you confirm that the information you provide is accurate and complete.
3. Product Information & Cosmetic Disclaimer
We make every reasonable effort to ensure that product descriptions, ingredients, photographs, sizes, and other information displayed on our Website are accurate and up to date.
However, minor variations in colour, texture, scent, or appearance may occur due to the use of natural and organic ingredients and differences between production batches.
Our products are intended for cosmetic, topical, and personal care purposes only.
Our products and Website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition and do not constitute medical advice.
Individual results may vary depending on skin type, hair type, lifestyle, environmental conditions, and consistent use.
Patch Test
We recommend performing a patch test before using a new cosmetic product, particularly if you have sensitive or reactive skin.
If irritation, redness, burning, swelling, or any other unexpected reaction occurs, discontinue use immediately and seek appropriate professional medical advice if necessary.
Please follow the product directions and use the product only as intended.
4. Ingredients & Product Freshness
Because we use selected natural, organic, and fruit-forward ingredients, variations in colour, aroma, and texture may occur naturally.
Where applicable, product storage instructions must be followed carefully.
If a product is labelled with specific storage instructions, including refrigeration, customers are responsible for following those instructions after delivery.
Products should be kept away from direct sunlight, excessive heat, and humidity unless otherwise stated on the product packaging.
5. BPOM & Regulatory Compliance
Our cosmetic products are registered/notified with BPOM in accordance with applicable Indonesian cosmetic requirements.
Where applicable, the relevant BPOM notification number may be displayed on the product packaging and/or product page.
Customers should always follow the instructions, warnings, and directions provided on the product packaging.
6. Prices
All prices displayed on the Website are in Indonesian Rupiah (IDR / Rp) unless otherwise stated.
Product prices and promotions may change from time to time.
Any applicable shipping charges will be displayed during checkout before the order is completed.
7. Orders & Order Acceptance
Placing an order through our Website constitutes an offer to purchase the selected products.
After placing an order, you may receive an automated order confirmation by email.
An order is considered accepted once payment has been successfully received and the order has been confirmed by Eloize Organics Glow.
We reserve the right to cancel or refuse an order in circumstances including, but not limited to:
If we cancel an order after payment has been received, an applicable refund will be processed through the available payment method, subject to the relevant payment provider’s procedures.
8. Payment Terms & Methods
To ensure maximum financial security and transparency, we operate exclusively via Direct Bank Transfer.
* All payments must be deposited straight into our official registered corporate business bank account.
* Customers placing orders within Indonesia must select “Direct Bank Transfer” at checkout and transfer the exact total amount.
* A valid proof of payment (transaction receipt) must be uploaded to our website or sent to our official WhatsApp customer service to verify and process the order.
* Orders will only enter production in our laboratory once the payment has been successfully cleared and verified in our corporate account.
9. Shipping & Delivery
We currently accept online orders for delivery within Indonesia only.
Orders are processed and dispatched from Bali, Indonesia.
Shipping fees and available delivery options are calculated and displayed during checkout where applicable.
Delivery times are estimates provided by the selected courier and may vary depending on destination, weather, public holidays, operational conditions, or other circumstances outside our control.
Once an order has been handed over to the courier, customers will receive tracking information where available.
Customers are responsible for providing a complete and accurate delivery address and contact telephone number.
Eloize Organics Glow is not responsible for delays or failed delivery caused by incorrect or incomplete customer information.
10. Damaged, Incorrect or Missing Items
Please inspect your package as soon as possible after delivery.
If you receive:
please contact us as soon as possible and preferably within 7 days of delivery.
Please provide:
We will review the claim and, where appropriate, arrange a replacement, refund, or other suitable resolution.
11. Returns & Refunds
For hygiene and product-safety reasons, cosmetic products that have been opened, used, tested, or altered cannot normally be returned.
We do not provide refunds or exchanges solely because a customer changes their mind or does not personally prefer the scent, texture, or cosmetic feel of a product.
This does not affect any rights that customers may have under applicable Indonesian consumer protection laws.
Products that arrive damaged, defective, incorrect, or incomplete will be reviewed on a case-by-case basis.
Any approved refund will be processed through the applicable payment method and may be subject to the processing time of the payment provider or financial institution.
12. Product Allergies & Individual Sensitivity
Customers are responsible for reviewing the ingredients and product information before purchase.
If you have known allergies, sensitivities, or specific skin concerns, please consult an appropriate healthcare professional before using a cosmetic product.
Eloize Organics Glow cannot guarantee that a cosmetic product will be suitable for every individual’s skin or hair type.
13. Promotions & Discounts
Promotional offers, discounts, gifts, and special offers may be subject to additional terms.
Unless otherwise stated, promotions cannot be combined with other offers.
We reserve the right to modify or end a promotion in accordance with the stated promotional conditions.
14. Intellectual Property
All content on this Website, including but not limited to:
is owned by or licensed to Eloize Organics Glow and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, sell, or commercially exploit our content without our prior written permission.
15. Customer Reviews & User Content
Customers may submit genuine reviews, ratings, photographs, testimonials, or other content relating to their experience with our products.
By submitting content to us, you confirm that:
16. Website Availability & Accuracy
We aim to keep our Website available and information accurate; however, we do not guarantee that the Website will always be uninterrupted, error-free, or completely free from technical issues.
Product availability, prices, photographs, descriptions, and other information may occasionally contain unintentional errors.
We reserve the right to correct errors and update information when necessary.
17. Limitation of Liability
To the maximum extent permitted by applicable Indonesian law, Eloize Organics Glow shall not be liable for indirect, incidental, or consequential losses arising from the use of our Website or products.
Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable Indonesian law.
18. Privacy & Personal Information
We respect the privacy of our customers.
Personal information collected through our Website, including information required for account creation, checkout, payment processing, delivery, and customer support, will be handled in accordance with our Privacy Policy.
Payment transactions may also be subject to the privacy and security policies of our payment service provider, including iPaymu.
19. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our Website, products, payment methods, business operations, or applicable legal requirements.
The updated version will be published on this page with the applicable effective date.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Republic of Indonesia, including applicable consumer protection and electronic commerce legislation.
Any dispute will first be addressed in good faith between the customer and Eloize Organics Glow.
Where a dispute cannot be resolved amicably, it shall be handled by the competent authority or court in accordance with applicable Indonesian law.
21. Contact Us
If you have any questions regarding these Terms & Conditions, an order, a product, payment, shipping, returns, or refunds, please contact us:
Eloize Organics Glow
Website: https://eloizeorganicsglow.com/
Email: info@eloizeorganicsglow.com
Location: Bali, Indonesia
WhatsApp: +62 823 4151 3140
Last Updated: August 2026
